Get your hands in the cloud by demonstrating the understanding of information systems in a multitenant environment. Candidate must possess the eagerness to expand their knowledge in leading edge technologies. Creative energy, enthusiasm, and self-motivation are required skill sets. Candidate must demonstrate the highest level of customer satisfaction by being able to understand resolve problems in a professional environment that supports a team. Netrepid is actively seeking an IT Support Specialist to add to our growing team.
Troubleshoot / Resolve reported issues with client facing services, escalate where necessary to Engineering.
Perform system administration processes for our clients
Onboarding Clients into established Netrepid Services Environment
Utilize the service tickets system to log all requests, activities, and labor, including documentation of special requests and customizations considered important for future support
Monitor the operational support systems to proactively identify service impacting events relating to IT, network and facility conditions
Participate in an on-call and weekend rotation
Escalate problems to the appropriate engineering disciplines within the organization as required to achieve resolution
Develop / modify Operating Procedure and other Documentation as new services are implemented
Some local travel to client sites to perform various IT related task