Jobs At Netrepid

Information Technology Jobs In Harrisburg, PA With Netrepid

The Netrepid team is always growing and looking for new talent.

Want to know what it’s like to work at Netrepid? Connect with one of our team members on LinkedIn!

Please send all resumes and requests for consideration to jobs@netrepid.com. Below are some currently available positions.

Information Technology Jobs In Harrisburg, PA

Now Hiring! Tier 3 Solutions Engineer

Netrepid is hiring a Tier 3 Solutions Engineer to join our fast growing company in Harrisburg, PA.

Tier 3 Solutions Engineer Core Responsibilities:

Share best practices and be consultative to clients throughout duration of the project
Produce a detailed functional design document to match customer requirements
Complete and co/implement a configuration workbook
Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements
Provide current best practice and 3rd Party solution alternatives as part of the functional design document
Work in the Solutions Engineering Team and the Infrastructure
Troubleshoot / Resolve Tier 2 reported issues with client facing services.
Design and implement new customer services, hosted services, and hybrid environments
Assist in Onboarding Clients into established Netrepid Services Environment
Responsible for upkeep of systems in the Netrepid hosted environment
Utilize the service ticket system to log all requests, activities, and labor, including documentation of special requests and customizations considered important for future support
Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions
Participate in an on-call rotation
Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
Escalate problems to the appropriate engineering disciplines within the organization as required to achieve resolution
Develop/modify Client-Centric Operating Procedure and other Documentation as new services are developed and deployed.
Participate with pre-sales certifications
Assist with various projects and miscellaneous duties as assigned

Tier 3 Solutions Engineer Core Competencies:

Strong skills in the following areas:
- written and verbal skills
- Client Service Focus
- Active Directory Administration Skills
- Competency with the Operating Systems currently supported by Microsoft
Above Average Competency with the Microsoft Office suite of products.
Functional Knowledge of:
- TCP/IP
- Routing, Switching, Sub netting, etc.
Experience in User Administration in MS Exchange
Experience with SQL Server
Experience in VMWare and Citrix environments
Knowledge and experience troubleshooting SMB firewalls, and basic networking equipment (routers, switches, wireless access points)