2017 Jobs At Netrepid


IT Support Specialist

Get your hands in the cloud by demonstrating the understanding of information systems in a multitenant environment.  Candidate must possess the eagerness to expand their knowledge in leading edge technologies.  Creative energy, enthusiasm, and self-motivation are required skill sets.  Candidate must demonstrate the highest level of customer satisfaction by being able to understand resolve problems in a professional environment that supports a team.  Netrepid is actively seeking an IT Support Specialist to add to our growing team. 


Core Responsibilities:

  • Troubleshoot / Resolve reported issues with client facing services, escalate where necessary to Engineering.
  • Perform system administration processes for our clients
  • Onboarding Clients into established Netrepid Services Environment
  • Utilize the service tickets system to log all requests, activities, and labor, including documentation of special requests and customizations considered important for future support
  • Monitor the operational support systems to proactively identify service impacting events relating to IT, network and facility conditions
  • Participate in an on-call and weekend rotation
  • Escalate problems to the appropriate engineering disciplines within the organization as required to achieve resolution
  • Develop / modify Operating Procedure and other Documentation as new services are implemented
  • Some local travel to client sites to perform various IT related task
  • Opportunity for collaboration with team members


Core Competencies:

  • Strong written and verbal skills
  • Client Service Focus
  • Active Directory Administration Skills
  • Competency with the Microsoft Office suite of products
  • Knowledge of TCP/IP, Routing, Switching, and Sub Netting, etc
  • Experience in User Administration in MS Exchange and Active Directory
  • Experience with SQL Server
  • Knowledge and experience with SMB Firewalls and basic networking equipment


Education and Experience Requirements:

  • 1 year Related IT Helpdesk Experience in a Multi-tenant environment (or similar IT experience)
  • Bachelor’s Degree in MIS or equivalent degree is recommended
  • Experience or Knowledge of HDI and ITIL service delivery best practices

Resumes can be sent to resume@netrepid.com